The travel and tourism industry is a flourishing one that has witnessed massive growth since the old times. Different technology interventions have raised the stakes, however, the pandemic has changed the way the industry operates. In this state of technical upheaval, Sabre continues to quickly adapt to market demand and growth with its software and technology, thereby empowering the entirety of the global travel industry.
With decades of revolutionary firsts, Sabre’s team of experts drive innovation and ingenuity in the industry. It partners with airlines, hoteliers, agencies and other travel partners to retail, distribute and fulfil travel. Its technology powers mobile apps, airport check-in kiosks, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of different solutions.
Positioned at the centre of the business of travel, Sabre connects people with experiences that matter. Sabre owns a record of many FIRSTS, like building the ‘first’ transaction processing systems ever and a rare chronicle of the distribution network predating the internet. It's no secret that Sabre is a major participant in the GDS market.
Sabre, as the industry's first entrant, has a long history of innovation and has set the pace of the travel industry for decades. Its Global Capability Center is located in the Silicon Valley of India, i.e., Bengaluru, and it is known for its strong IT presence in developing industry-leading solutions in the travel business. Sabre Travel Solutions and Sabre Hospitality Solutions, with their sales team, support various parts of the travel industry community across the length and breadth of India.
Sabre's glorious vision to become a premier global technology platform in the travel industry is well complemented by its numerous achievements, and an insatiable appetite to be an innovative technology company in the same field. Many travelling industry partners rely on the company for its agile, flexible, and scalable technological solutions improving the market standing and understanding. The company's legacy blends the technology-driven, data-rich digital worldview with the practical world.
Sabre's reach spans 200 countries, with its footprint ranging from roughly over 40,000 hotels, resorts, and chains. From independent properties to large global chains, they have optimized their revenue collection across various channels. The Sabre SynXis platform helps hoteliers add a layer of personalization to their guest experiences and journey, from shopping and researching to booking, pre-stay, arrival, in-stay, checkout, and post-stay.
Sabre Travel Technologies Pvt. Ltd., the Indian subsidiary of Sabre, has been around since 2005. Sabre Bengaluru GCC is based in ITPL, Bengaluru is home to developing industry-leading solutions for the travel business and provides a strong IT backbone to its global operations. Sabre India’s sales team provides support to the airline, hotel, travel agency and travel management community across the country. A few years back Sabre GCC built an Operations Control Center in line with Sabre Inc. to follow the sun support model.
Technology has always been one of its strong suits of Sabre while dealing with customers and partners. However, Sabre continues to look inwards and invests in the well-being of its employees. A testimony to the same is that Sabre Bengaluru has been recognized as a ‘Great Place to Work’ on several occasions including in 2009, 2016, and 2021. Sabre has also ranked seventh on the Information Week 500 list of the “Greatest Software Ever Written”. Along with the expansion of the Global Capability Center in Bengaluru in the year 2015, Sabre India (STTPL) celebrated its 15th anniversary in 2020.
Sabre Travel Technologies Pvt Ltd Bengaluru, along with its parent entity Sabre Inc has come quite far in delivering strategic and meaningful solutions to customers. Sabre Travel Solutions (erstwhile Airline Solutions) won the World’s leading Crew Management Solutions Provider 2019 at the World Travel Awards 2019
Sabre’s Hotel RFP - one of the industry’s top online hotel sourcing and rate negotiation tools for corporations and agencies won Travel Weekly’s 2014 Gold Magellan Award and Global Business Traveler Association (GBTA) 2011 Business Traveler Innovation People’s Choice Award.
Moreover, Sabre has established the ground for travel technologists to collaborate on the improvisation of the personalized travel market.
Sabre team members are guided by six fundamental values -; Passion, Curiosity, Transparency, Partnership, Rigor, & Accountability to give their best to the industry.
Specializing in the Travel and Hospitality solutions space, Sabre Travel Technologies Pvt Ltd is a company headed by a group of key executives. These notable names include Sean Menke, Chair of the Board and Chief Executive Officer (Global); Kurt Ekert as its Global President; Jaya Kumar K, Vice President & Managing Director, Sabre Global Capability Center, Bengaluru; Sriram Gopalaswamy, Vice President, Information systems; Sandeep Bhasin, Vice President, Software Engineering; and, Rency Mathew, People Leader, India and South Asia. The company has its global headquarters in Southlake, Texas, USA, with over 8000 employees stationed across its facilities worldwide.
Jaya Kumar K: Vice President & Managing Director, Sabre Global Capability Center, Bengaluru
Having the responsibility of propelling the Center’s innovation capabilities, Jaya Kumar K brings his experiences of working at Walmart as Managing Director and Vice President, Global Technology Services to Sabre. After finishing his MBA from the Indian Institute of Management, Bengaluru, Jaya started his career by co-founding Neta, a data mining-based internet personalization company located in the San-Francisco Bay area, later absorbed by the Walt Disney Internet Group.
Jaya has been appointed to spearhead the Bengaluru-based Global Capability Center, driving the industry toward the next generation of retailing, distribution, and fulfilment in the travel and tourism industry
Sandeep Bhasin: Vice President, Software Engineering, Sabre Global Capability Center, Bengaluru.
Sandeep Bhasin has earned a bachelor’s degree in Aerospace Engineering from IIT Kanpur and had already amassed ten years' worth of experience in Dell EMC as Senior Director, Software Engineering, before joining Sabre. His contributions to the market are undeniable with his delivery of 1.0 products like Storage resource manager and Cloud management for CI/HCI. Before his stint in Dell EMC, he served Wipro Technologies India for 8-long years in building Brocade communications through off-shore development centres. He has also worked in the United States with IBM and Citicorp, building complex, distributed OLTP software systems utilizing the evolving middleware solutions.
Sriram Gopalaswamy: Vice President, Information systems, Sabre Global Capability Center, Bengaluru
Graduating from the University of Madras and completing EGMP in Management at the Indian Institute of Management Bengaluru, Sriram Gopalaswamy only joined Sabre in 2018. Before this, he was the Senior Director of Operations at Syniverse. He also has 13 years of experience working with Oracle Corporation as a Senior Development Manager leading the Indian Engineering division of the Oracle Cloud Automation platform. He also led the engineering of the Oracle Disaster Recovery Platform in performing disaster recovery tests on multiple products.
Sriram is the author of the patent “Simplifying automate software maintenance of data centers”.
Rency Mathew: People Leader, India, and South Asia, Global Capability Center, Bengaluru, Sabre Corporation
Obtaining a Post-Graduation in Human Resource Management from XLRI, Jamshedpur, Rency Mathew has 22 years of extensive experience delivering HR solutions. She has led multiple HR teams and worked with Scientific Games, IBM, Delphi Automotive System, and Trilogy before joining Sabre.
‘Choice’ & ‘Personalization’ are two significant aspects of the travel industry. Acknowledging the choices of customers and the personalization delivered through AI/ML technology has become incessantly crucial for the business. In its journey to Intelligent Retailing, Sabre Travel AI has started working on network planning, pricing and revenue management, offer management, order management, and airline operations, closely countering customer problems daily.
Even though the travel and tourism industry suffered due to the pandemic in the last couple of years, Sabre was able to adapt to the changes in the industry really fast because of the leadership of its CEO -Sean Menke who was already leading the company’s efforts in personalizing travel to serve its customers better. During this period, the company focused on technologies that were relevant to the time and enhanced its capabilities in offering contactless travel, documentation management, etc. Sabre’s dedication to the industry will drive them to reach new depths of the tech transformation by staying committed to their partners.