Turning Challenges into solutions
A matured economic growth, scaling urbanization, expansion of commercial &residential space, and rapid transit systems such as metro rail networks have led to an incremental demand for HVAC systems across the country. Since its awakening, the HVAC (Heating, ventilation, and air conditioning) market has been of substance in building sustainable and efficient infrastructures.
Furthermore, a new volume of green technologies, automation, fresh guidelines for meeting the global standards; for clean energy initiatives have become an integral part of HVAC implementation. As technology is swirling the world, the HVAC industry is also elevating. Dominating the Indian HVAC scene, HTL Aircon has gained entry to many homes and commercial spaces with its initiation in 1996.
With a turnover of more than 100Cr and a footprint that cover the whole India. HTL Aircon is one of the most fully integrated HVAC companies, this side of the globe.
Irrespective of their stint in the business ecosystem, some companies have mastered the art of establishing themselves as a brand while keeping in mind the consumer's sentiment.
Throughout its journey, HTL Aircon has consistently grown to become an established HVAC major on the Indian horizon while marking its deep footprints in undertaking the Installation of HVAC Equipments, AMC (Annual Maintenance contract) Services and other low side work like Ducting, Piping, Cabling and fixing of Air distribution products.
The leadership spearheading HTL believes in delivering significant HVAC and MEP services in sync with the innovation and quality while successfully serving many commercial as well as residential spaces on the planet.
The organization has mapped a long way and ripened well in terms of products and solutions, which has further led to the creation of long-cherished relationships with its clientele across all corners of the industry, from banking and finance, residential, commercial, corporate, hospitality, health clubs, factories, education, to gems and jewellers, supermarkets, and so on.
While the HVAC market and players were experiencing a rough patch in cementing themselves. HTL Aircon observed the ailments of the industry; chartered its journey under the stewardship of Mr Lavinder Duggal and created a benchmark for the HVAC industry. Ranked among Top 100 SMEs of India, 2017, servicing its customers with quality sits at the core of the company. That resonates with its philosophy of 'Quality is something you give when no one is looking at you'.
HTL's provenance branched out from the intention, vision and impulsion of one man, Mr Lavinder Duggal. A hands-on business leader armed with the standards of excellence.
Mr Duggal is a home to result oriented, enthusiastic and decisive management persona; who holds proven success in effectively strategizing and implementing projects. A BE in Mechanical Engineering from Govt. Engineering College, Jabalpur. Mr Duggal nestles 25 years of experience in the air-conditioning domain. Where he has been an instrumental part of many prestigious brands' core team.
"We don't do things differently; we do it the right way"
What does it take to start up? A brilliant idea? A great team? Money? Well, all of it. But more than anything that is taken is the belief and passion and this concoction has driven HTL Aircon from a plain conviction to deploying HVAC prowess through its services with a distinct vision and unparalleled approach towards handling customer experience.
During his professional stint with top brands such as Batliboi& Voltas, Mr Duggal scrutinized how his marketing capabilities and sales expertise can help him build his own empire. This plunge was enough for him to make his entrance into the entrepreneurial world. Tapping the open market was daunting for an engineer but he had to find his way.
Fortune smiled early on HTL Aircon when copious international companies entered the Indian market to sell air conditioners for offices and homes. Finding a spot for itself, HTL Aircon collaborated with Carrier Corporation and the rest is history.
Moving ahead towards unmatched heights, in 2006 HTL signed a successful dealership agreement with the Japanese giant Daikin Ac in India. Counted among one of the top dealers of DAIKIN India, HTL enjoys added advantage of the brand.
Industrial air conditioning's growth fuelled by new initiatives like "Make in India" and "Smart City"; has lured huge potential for market leaders like HTL.
Today, HTL has created a benchmark while spearheading its illustrious journey within the HVAC Industry. HTL's mettle has had been acknowledged nationwide over these years. The organization stood as the winner on the fourth Edition of India SME 100 awards amongst 41832 nominations filed by SMEs from all over the country.
The company went through various stringent evaluation processes and criteria lay down by the jury board and made it to the top of the list.
HTL has also won
And an array of other awards like Highest VRV Sales Award in 2015. (DAIKIN Brand),Highest Service Quality Award 2014: All India; Highest Quality & Project Management Award for VRV Systems 2014: West Zone; Award for Elite MD Club Platinum (2013); Award for highest sale of VRV in Mumbai Region (2013), and many more.
Allstate, HSBC, ONGC, UBS, The Times of India, The Clearing Corporation of India Ltd, Symantec, Make My Trip, Titan, Nokia, HDFC, GUCCI, Cafe Coffee Day, Hindustan Unilever Limited, BMW, Nike, Wills, Woodland, Johnson & Johnson, JVLR, IDBI Federal,Podar, Casino Hyatt,Thomas Cook (I) Ltd, Microsoft, Loreal, HSBC, TATA Tisco, Aston Martin, Jindal House, Anita Dogre, Tarun Tihlaniand many more.
The industry at large has branded HVAC vendors as 'Show Stoppers' strictly, as quite a quantum of work and dependency of other agencies is on HVAC Contractors. This has earned a bad name for HVAC professionals and that precisely irks the MD of HTL the most.
Mr Duggal is out on a mission to change that opinion of the industry from a black sheep to becoming the strength of project management companies. He leads the company towards being proactive and the least burden of project management companies. HTL ensures that it delivers the best in line with its commitment to the clientele- from clients, PMC, to consultants, architects, and so on.
During its initial journey, the management team of HTL observed the pain points that bothered the HVAC industry i.e. lack of commitments and investments to upgrade and train the professionals. To create a niche for itself, the organization shifted its focus on the training of employee in all aspects of business, be it technicians, project team, customer service team, accounts, HR, and back office.
Technical skill enhancement, soft skills, communication and leadership training is imparted as a curriculum. This way the company is raising the bar of the industry which is its maxim.
It marches ahead on its successful journey relying on the simple strategy of investing in people, technology and training. Team HTL idolizes Sir Richard Branson and his famous quote; "We take care of the employee and the employee, in turn, takes care of the customers". It considers its team as its first customers. While others are after wealth, the company believes in the employees as its foremost wealth. It provides them with the best of the training, best of tools and the latest technology for installing equipment. Which not only enhances productivity but also has a distinct quality of finish.
The design team is empowered with latest AutoCAD Licensed version; and it will soon be embarking on RIVET for 3-D views and a better understanding of services.
HTL has a team of professionals with an average of 20 years of industry experience; including the member of top management council. The continuous training and up-gradation skills will match the talent updated with the industry.
"We treat our customers as one of the major stakeholders in our growth story."
A CRISIL 'MSE-1*' Rated company and an ISO 9001:2015 certified organization, HTL's main motto is to provide high-quality services to its customers. The organization stores a widely accredited management delivery system, which covers the selection of A-Grade materials; project management chart and PERT chart; material tracker; MIS; pre-commission checks and testing commission and handover.
It provides HVAC project delivery services, post-sales services, consulting solutions, retrofits, and VRV & chilled water solutions for all applications. HTL proceeds with the objective of constant quality improvement. It aims at reducing attrition by providing better employee-centric and retention programs.
The company works at a constant quality improvement of the manpower by providing them continuous training to enhance their skills. It has also opened other branches in order to deal with the issue of low growth within the city.
HTL Aircon has built up the customer base by providing delightful service to its customer by well-trained engineers. Also due to its PAN India presence customer has the flexibility to get the service at its doorsteps. The customer retention ratio is very high here in HTL Aircon.
Taking HVAC Industry to the next level, HTL nestles 385 employees with a force of 100+ engaged in managerial positions. A home to a democratic culture, every voice matters here. Focused on providing services to every nook n corner of the country, the organization has spread its branches in Navi Mumbai, Pune, Bangalore, Hyderabad, Delhi& Ahmedabad.
In the financial year 2017-18, the company has grown by 60% which signifies tremendous potential of the HVAC (Heating, Ventilation & Air conditioning) market in India. The further plans of the organization enlist diversifying into Electrical and Plumbing, Fire Fighting systems space and graduate to an MEP (Mechanical, Electrical, and Plumbing) Contractor.
Adding more feathers to its hat, HTL Aircon has successfully crossed the mark of 100 Cr in FY 2018, which is a major milestone in its journey to touch the mark of 500 Cr. In the current FY, it is planning to cross the annual turnover of 150 cr. The organization is also planning to cater services for Electrical, Plumbing & Fire Fighting installations.
To conquer the international boundaries with its expertise, HTL Aircon will be opening its Dubai, Kenya and Sri Lanka offices in the current financial year. With the opening of Dubai, Nairobi and Colombo branch, HTL will enter into the Multinational wing, which will raise the international revenue share.
To be successful in the International market HTL is in the process to build a strong team with the right amount of skill set in every job positions.
Mr Duggal believes that the main qualities a leader should possess are raising the standards, being dynamic and thinking outside of the box and staying ahead of the curve. He follows three guiding principles, which are;
If a thing is worth doing, it is worth doing it well
Quality is something you give when no one is looking at you
Let's talk about it less and practice it more
Mr Bhupinder Singh Duggal is a B.E Mechanical from Govt. Engg. College, Jabalpur. Having a rich experience of 26 years in the Industry, his expertise in Air-Conditioning & Refrigeration segment has been a valuable addition for the organization & has aided HTL in reaching to the next level.
Mr Ashok Nayak is an MBA from Somaiya College, Mumbai with a vast experience in air conditioning industry of over 21 years wherein he has been associated with companies like LG, Carrier & Godrej. His valuable contribution of over a decade has been instrumental to HTL Aircon's fruitful journey.
Mr S.P Kukreti has completed his Graduation in the year 1984 from P.G Degree College, Uttaranchal. He brings along with himself a rich experience of 31 years by associating with companies like Usha International & Eureka Forbes before finally joining HTL Aircon& contributing for past 21 years.
Mr Vishal Jadhav (Director- Projects)
Mr Vishal Jadhav is B.E Mechanical from Sardar Patel College of Engineering with an experience of 11 years wherein his valuable association with HTL Aircon is from past 10 years. He has joined the company as a Management Trainee & by his dedication& determination achieved success & is now a part of the top management.
Mr. Tanuj Ghosh is MBA in Finance from K .J .Somaiya institute for management studies and research , Mumbai. He has a rich experience of 26+ years in reputed HVAC companies like Voltas , Bluestar , Carrier , Batliboi& ETA engineering in various capacities from Accounts , Commercial , Finance , Purchase & Material co-ordination etc.
Mr.Sudesh Bhelekar Mechanical engineer by profession, is a strategic leader. With 30+ years of rich experience in India & international, has started is carrier with Blue Star for 6 Years. 15 Years' in Gulf with Awalco Bahrain and as VP- MEP for 11 Years with Kohinoor Construction Mumbai. Sudesh Bhelekar is a complete team person and beliefs in helping people to grow professionally. His vision and ability to nurture relationship leads to long term solutions and success.
Give your very best in every effort you make. One has to strive to become the very best in providing goods & services. The innovation should be made by getting into the shoes of one's target audience, identifying their needs, making their life easier and making them more productive.
If one can focus on the above he/she will definitely bring transformational change in the life of their target audience and thereby make the product/service a success story.