When you use an ocean freight forwarder, you benefit from having their expert guidance, access to a global network, and cost savings. With so many ocean freight forwarding companies, picking the right one can be challenging.
Allow us to help you pick the right freight forwarder. Here are some factors to consider to make an informed decision on the right ocean freight forwarder for your business.
You would use an ocean freight forwarding company that offers the services that you need, but you should also consider the other services they offer.
For example, if you are using their less-than-container load (LCL) and freight consolidation services, you might also want to use their freight insurance or customs clearance services.
Many freight forwarders list many services, but they don’t specialize or have enough experience in all of them. So, you need to carefully review what the company has to offer.
The freight forwarding industry is massive, and has companies that specialize in specific areas. It is best to choose a freight forwarder that has experience in the services that you need.
With the right experience, they would know what to do if anything goes wrong or they face an unexpected hurdle.
For example, suppose you are sending cargo that requires specialized handling, such as sensitive electronics equipment or . In that case, it is best to choose a company that has prior experience in handling such cargo.
According to , one of the key benefits of working with an ocean freight forwarder is that you get access to their extensive network.
Look for a company with a network that includes a variety of carriers, agents, and other resources they can use to deliver outstanding service and conflict resolution.
If you are sending freight to a specific country, you should consider a freight forwarder that has network connections in that region. Be sure to ask the forwarder to share their coverage area and ports, so you can check if they are aligned with your requirements.
Many customers undervalue the importance of customer care. The best ocean freight forwarding companies offer excellent customer service, which can help you in various situations.
For example, if you want to track the shipment or need details about the status of the shipment, customer care can help with that. Similarly, if there are problems during transit, such as missing documents, customer care can help resolve the issue.
When choosing an ocean freight forwarder, you need to check their reputation and reviews. Ideally, you want to work with a company that has good references and an excellent track record of success.
If you can’t find reviews online, ask the company to share references who you can contact. You may also want to check the financial stability of the company to ensure they can handle any issue during transit.