Do you think you are spending a lot more on resolving information technology issues? Or, are you repeatedly answering the same customer questions at the expense of taking on other important things?
Help desk software can help you here! It optimizes your workflow in response to different situations.
A help desk is great for managing customers’ issues when they arise, letting them be logged, tracked, and finally solved. It is focused on facilitating communication between the customer support team and end-users to help resolve issues, and its purpose is to manage things on a daily basis. Help desk software refers to both IT management and customer service applications.
While there are many help desk software solutions claiming themselves to be the best. But you need to find the right solution that can cater to your requirements and is available within your budget. Pricing is often more complicated due to different factors that affect your overall cost. You need to do proper research to find suitable help desk software for your small business.
Here is the list of some amazing help desk software, you can choose the type you need.
HubSpot Service Hub is a unique software that allows you to track, log, prioritize, organize all your customers’ queries and bucketize them, allowing faster resolutions. The goal of the service delivery is to turn customers into promoters. It has a feature of converting frequently asked customer questions into a robust knowledge base that is pioneer itself which no other software offers. Its conversational chatbots feature and advanced reporting mechanism also get it through the cutting edge.
Some of the major features of HubSpot include customizable branding, email integration, interaction tracking, multi-channel communication, real-time chat, document storage, automated routing, ticket management, and knowledge base management.
A leading help desk software solution, Freshdesk is a great . This is robust software packed with amazing advanced features for your customer support service. Some of its major features include self-service, automation, customization, collaboration, reporting and analytics, and a multichannel helpdesk. The best part about this software is that it is available at a cost-effective, scalable price.
Freshdesk is intuitive and quite easy to use. So, you and your team will not have to spend much time learning how to navigate across the platform. All the plans offered by Freshdesk are great for small businesses as they are scalable to meet business demands as they grow. It even comes up with a free plan for an unlimited number of agents with basic customer support features.
To check its features and it tackles your needs, you can sign up for a 21- day free trial to test drive the software and experience its features first-hand.
Zoho Desk is a context-aware help desk system that offers solutions for agents, customers, and managers. It gets a timely response in an access channel. It has a set of excellent tools to boost productivity and quality support. With this software, you get data-receive data-driven information for making informed decisions.
Zoho crunches performance metrics to support you find patterns and trends in your team. It helps you bring strategic enhancements for excellent performance. It has a variety of features like a multi-brand help centre, multi-channel support, contract management, role-based control, and multi-department management.
Zoho Desk is a robust solution for the help desk processes of small businesses. This software is priced on a per-agent basis. And, you can even start a free plan for up to three agents.
Another name, JitBit Helpdesk, is offered in a hosted version and an on-premise version for small and growing businesses. A perfect help desk software for small businesses, JitBit is quick to set up so you can easily start processing support tickets, mainly in the cloud-hosted version. It includes allowing you to send automatic replies, assigning tickets to technicians, setting due dates, and also sending HTTP requests to third-party servers.
It offers plans for its two implementation models that offer services to start-ups, freelancers, and small businesses that are priced on the whole number of monthly payments, not perused. Besides, it has a team mailbox for collaboration, canned responses, and a knowledge base. Some other latest features include KB reporting, different API methods, mobile device login form, assets import from CSV, etc.
If you are looking for a one-stop small business help desk software, HelpCrunch can be the best option. Each of its features plays an equally important role in the overall experience bringing your entire customer service efforts under a single dashboard.
This help desk solution comes with a central dashboard that is the destination of all the chats and emails those customers are sending. Incoming requests are displayed on the dashboard as separate conversations where they pile up in chronological order.
Helpcruch allows you to have live chat and emails to troubleshoot your customers' issues quickly. There are a lot of ways, you can arrange and interact with your customers’ issues that simplify your workflow.
Kayako is a preferred option among small businesses because of being a fully-featured but simple software. It is one of the oldest small business help desk software solutions out there; it was founded way back in 2001 and stays popular up to date.
With Kayako software that allows customer support reps to perform pretty much the same action as other solutions. It allows you to access user data including customer journey and recent activity, assign types and priorities to your tickets, and send saved responses to customers.
Agents can also see who else is seeing their ticket in real-time and this software lets you add up to 5 collaborators free of cost. What’s pretty cool, this solution allows you to keep the conversation in one thread, even if the customer is switching channels.
Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. It takes care of every kind of customer's requests from responding to information related to providing answers to simple tasks to autonomously solving complex workflow tasks across various applications and systems.
It also has automated responses that provide customers with instant self-service solutions with zero lag time. When it comes to Aisera Help Desk Features, customizable branding, multi-channel communication, document storage, knowledge base management, service level agreement, ticket management, etc.
The go-to help desk solution, Zendesk is a suite of products that work together to support you and enhance the quality of your customer support. The platform has an intuitive interface and responsive design that allow you to easily deploy the system in your workflows. It comes up with email, live chat, social media, phone, and SMS support. This is help desk software for small businesses especially if you are looking for effective collaboration, allowing your support team to resolve issues efficiently and be more productive.
There are various processes you can streamline with this software. For instance, if you have frequent customer inquiries that are constantly recurring, your agents can create standard replies by developing their own macros.
With this software, you can see a personalized view of your queue as per conditions like ticket status, group, and assignee. It also empowers your customers and agents to utilize available resources for self-service like knowledge base, customer portal, help center, and online community.
Zendesk has different plans for small businesses. You can select from products like knowledge base, call center, and live chat there are available for free and affordable premium plans.
Equipped with essential solutions like ticketing, live chat, phone, social, and support portal, LiveAgent is an amazing help desk solution designed and built to keep small businesses in focus. It converts all your communications in the ticket forms to provide a more organized and streamlined process of managing your customer support requests.
The main products of LiveAgents are packed with tools and features that are helpful for sorting and keeping up customer requests for multiple channels. This is available in three SMB-friendly plans that are scalable as per the type of support you need. Besides, you can also buy the downloaded license for a one-time fee and install it on your server. With these options, you get access to its robust ticket distribution processes where you get the data from your customers and route it to the right support.
These are some amazing help desk software for small businesses that you can use to streamline your various tasks. So, what you are waiting for, go through the list find your perfect match and get started!
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