KHFM Hospitality And Facility Management Services Limited
With a history spanning over four decades and more than two decades of experience as a registered private limited company, KHFM Hospitality And Facility Management Services Limited has established itself as a premier provider of Facility Management Services and Hospitality Management Services in India.
Since its inception, the company has set the industry standard by offering a wide range of facility management services, including Mechanized Housekeeping, Landscape Maintenance Services, Security services, Plumbing, Pest control, and Manpower supply.
In the realm of hospitality services, KHFM excels in Industrial catering, Guest house Management, offshore catering, corporate catering, and catering services for airports, hospitals, and nuclear power plants.
Operating with ISO 9001:2008, ISO 14001-2004, ISO 27001:2013, SA 8000:2014, and OHSAS 18001:2007 certifications, KHFM has garnered a reputation as a trusted and reliable name in the industry.
Their commitment to flawless execution is supported by the use of modern gadgets and appliances for efficient service delivery.
Founded in 1983 by Mr Ravindra Malinga Hegde, the firm was incorporated as KHFM Hospitality And Facility Management Services Private Limited on January 27, 2006, which later became a public company on May 13, 2018.
With a strong corporate vision to pursue excellence, aiming to establish a respected reputation among leading companies, KHFM boasts a breadth of experience and expertise that is unparalleled in the industry.
The organisation operates under a revenue model centred around bidding for Hospitality & Facility Management Services works of PSUs and executing contractual agreements.
The company’s diverse clientele includes prestigious entities such as airports, five-star hotels, municipal corporations, hospitals, entertainment parks, temples, trusts, power sector corporations, oil sector corporations, state government sectors, central government sectors, and the Indian Railways.
The brainchild of Mr Ravindra and Ms Sujata Hegde, KHFM specialises in Facility, Hospitality & catering management, horticulture, Manpower Outsourcing, and security services.
With its registered office located at 01, Nirma Plaza, Makhwana Road, Marol Naka, Andheri (East), Mumbai-400059, KHFM prioritises eco-friendly practices and utilises biodegradable materials whenever possible. Their workforce comprises more than 3,000 employees across 26 cities in 10 states across India.
Backed with a wealth of 38 years of experience in facility and Hospitality Management, Mr Ravindra Malinga Hegde, a self-reliant person, brings extensive expertise and a visionary mindset to his role.
His remarkable intelligence in identifying and seizing untapped entrepreneurial opportunities is truly commendable.
After the humble beginning of KHFM in 1983 with a 4-member team in a modest office in Mumbai, it is Mr Hegde’s entrepreneurial spirit which has led the company to thrive.
Possessing a Bachelor’s degree in Chemistry from the University of Mumbai, specialised training in Facility Management and Pest Management from the USA and training in Pest Entomology from India Grain Institue, Hapur, Mr Hegde exemplifies excellence in his field.
Recognised with the prestigious Shri Rajiv Gandhi Shiromani award in 2010, his dedication has been instrumental in the ongoing success of KHFM.
Ms Sujata Hegde has played a pivotal role in the success of KHFM since its inception. She possesses over 22 years of experience in effectively managing the Financial and Administrative activities of the organisation.
Furthermore, she takes charge of ensuring compliance with ISO Standards by implementing quality checks across all functional sites.
Post completion of his B.Sc. degree, Mr Ravindra Hegde joined an international company as a marketing executive, gaining valuable experience, which fueled his passion for entrepreneurship.
Armed with a deep understanding of the industry and a strong desire to make a positive impact, Mr Hegde took a leap of faith and founded Kalpatharu’s Enterprises in 1983 with an aim to deliver exceptional values to clients.
The core values of excellence, reliability, and customer satisfaction were ingrained in the company’s culture from the very beginning. With a team of four dedicated individuals who shared his vision, the company began its journey with a focus on delivering high-quality Hospitality & Facility Management services.
In the face of numerous challenges in the hospitality and facility management industry, KHFM has implemented effective strategies to overcome obstacles and make its mark in the industry.
To address the Labour shortage, a common problem, KHFM offers competitive wages, career growth opportunities, and employee retention programs.
The rising operating costs are mitigated with energy-saving measures, resource optimisation, and technology investments. The company embraces rapid technological advancements through research, development, and employee training.
Sustainability is prioritised with energy-efficient systems, waste reduction, and eco-friendly practices, and to stand out in a competitive market, KHFM invests in market research, offers unique experiences, and provides exceptional customer service.
The Hospitality & Facility management sector is highly competitive. With their unwavering commitment to quality and customer-centric approach, KHFM Hospitality And Facility Management Services Limited stand out from others in the industry.
With the company’s core principles of prioritising excellence and exceeding customer expectations, their team of skilled professionals ensures flawless execution and upholds the highest standards in every project.
However, what truly differentiates KHFM is their dedication to delivering personalised experiences. They go beyond the ordinary to grasp their clients’ business objectives, brand values, and desired outcomes.
This enables them to tailor their services to align perfectly with their client’s goals, creating seamless and unforgettable experiences.
Their attention to detail, proactive problem-solving, and unwavering commitment to exceptional customer service leave a positive and lasting impression on every interaction, maintaining not just their competitive advantage but also cultivating strong and enduring relationships with their esteemed clients.
Mr Ravindra Hegde says, “Success, for us, goes way beyond mere accomplishments.
It is a multifaceted concept that embodies client satisfaction, unwavering commitment to quality and excellence, the ability to innovate and adapt, nurturing a thriving workforce, maintaining strong financial performance, fulfilling social and environmental responsibilities, and earning industry recognition and a stellar reputation.
It is an ongoing journey of continuous improvement, positive impact, and maintaining trust and loyalty.”
KHFM, with its extensive expertise, provides a comprehensive range of Integrated Facility services, which can be broadly classified into two categories: Facility Management Services and Hospitality Services.
The proficient team of KHFM ensures to deliver efficient and effective solutions to cater to the diverse needs of its clients.
Mechanized Housekeeping
Landscaping, Gardening Development & Maintenance
Contract Staff outsourcing
Security Services
Deep Cleaning of Residential & Commercial Premised
Carpet Shampooing & Floor Scrubbing
Plumbing & Electrical Maintenance
Pest Control
Mosquito Control
Guest House Management
Industrial Catering
Offshore Caterings
Pantry Management
Corporate Catering
Front office Management
Laundry Management
Reflecting upon his experiences as a leader, Mr Ravindra Hegde shares,
“Committing to quality service and embracing new technologies has been our biggest accomplishment. It has allowed us to thrive in a competitive market, build strong client relationships, and establish a reputation for reliability. By continual innovation and strategic implementation of technology, we have managed to streamline our processes, improve our response times, and provide our clients with a seamless and enhanced experience.”
With its commitment to excellence, industry standards, and its ability to deliver exceptional services, KHFM has earned several milestones along its journey, including
2006: Registered as a Private Limited Company
2007: Became a member of ISSA, the Cleaning Industry Association
2010: Provided hospitality services for the Commonwealth Games
2018-2019: Converted to a Public Limited Company and completed a successful IPO
2019: Received the prestigious Times Inspiring Entrepreneurs Award
Driven by increased construction activities, government initiatives, and population growth, the Indian facility management market has surpassed $100 billion in 2023. Globally, the industry was valued at $1,234.55 billion in 2020, projected to reach $1,759.25 billion by 2028.
In India, FM services revenue is expected to grow at a CAGR of 23.4% from FY 2019 to FY 2024. Against this backdrop, KHFM is prioritising a key initiative aimed at enhancing the quality and value delivered to clients while maintaining competitive pricing.
Recognising the significance of providing exceptional services and products at cost-effective rates in today’s dynamic business landscape, the organisation is actively harnessing the latest technologies and implementing innovative solutions.
By doing so, they aim to uphold their commitment to quality while optimising costs. This initiative showcases the organisation’s unwavering dedication to continuous improvement and meeting the evolving needs of clients, ultimately contributing to their success in the market.
Advising young entrepreneurs, Mr Hegde says,
“Starting a business is a journey that requires dedication, perseverance and continuous learning. For someone just starting out in any niche, my advice would be to conduct thorough research, develop a solid strategy, hire the right people, build strong relationships, embrace innovation, and learn from mistakes. Stay focused, passionate, and open to evolving strategies as you navigate the journey ahead.”
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