Huntsville Utilities: Empowering Huntsville

The Enduring Legacy
Huntsville Utilities

Huntsville Utilities

Nestled in the heart of Huntsville, Alabama, Huntsville Utilities (HU) stands as a beacon of reliability and innovation in the realm of public utilities. Owned by the City of Huntsville and dedicated to serving its residents, HU has been a cornerstone of the community since its establishment in 1940. As a publicly-owned utility provider, HU operates with a clear mission, a bold vision, and unwavering values that prioritise the well-being of its customers and the prosperity of the region.

Leadership

At the helm of HU is Wes Kelley, a seasoned leader with a passion for service and a drive for excellence. As President & CEO, Kelley oversees operations that provide services to over 200,000 electric, 100,000 water, and 56,000 natural gas customers in Huntsville and Madison County. Under his guidance, HU has emerged as the 17th largest publicly-owned utility service in the nation, setting new benchmarks for success in the industry.

Building Trust Through Integrity and Excellence

At the core of HU's ethos lies a commitment to strengthening trust in its services. With integrity and excellence as guiding principles, HU is dedicated to earning the trust of its community, stakeholders, and employees alike. Through active listening and transparent operations, HU aims to foster a sense of reliability and dependability that resonates throughout Huntsville.

Huntsville Utilities Vision

HU's vision is simple yet profound: to deliver excellent customer experiences consistently. With a focus on service excellence, HU endeavours to exceed expectations and leave a lasting impression on every customer interaction. By prioritising customer satisfaction and striving for continuous improvement, HU seeks to set the standard for public utility providers nationwide.

Core Values: Guiding Principles of Huntsville Utilities

HU's values are the cornerstone of its operations, guiding every decision and action taken by the organisation. Upholding principles of integrity, community building, and continuous improvement, HU remains committed to doing what's right for its customers, employees, and the community at large. Through collaboration, respect, and a dedication to excellence, HU aims to empower a dynamic community and drive progress in Huntsville.

Community Engagement

Beyond its operational excellence, huntsville utilities is deeply invested in the Huntsville community. Through partnerships with local organisations and active participation in civic initiatives, HU seeks to enrich the lives of residents and contribute to the region's growth and prosperity. Whether serving on boards, supporting local initiatives, or providing essential services, HU remains a steadfast ally and a trusted partner in Huntsville's journey towards progress.

Conclusion

As Huntsville continues to evolve and grow, Huntsville Utilities (HU) remains steadfast in its commitment to powering progress and serving as a trusted steward of the community's resources. With a clear mission to provide reliable and innovative services, a bold vision for delivering exceptional customer experiences, and unwavering values rooted in integrity and community engagement, HU stands ready to lead Huntsville into a future defined by excellence, innovation, and prosperity. 

As the city thrives and new challenges emerge, HU's dedication to delivering essential services and driving positive change will continue to be a driving force behind Huntsville's continued success and development. With a focus on collaboration, sustainability, and customer-centric solutions, HU is poised to play a pivotal role in shaping the trajectory of Huntsville's growth and ensuring a vibrant and thriving community for generations to come.

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